Stick with a company that has a proper returns policy that doesn’t rip you off. I cancelled my order that day and was asked to email my request, because they don’t offer over the phone refunds, and my request didn’t get attended to until I called them two days later to ask. Judging from all the negative reviews, I'm expecting it will be a nightmare to get a refund as I paid through Afterpay. 141 reviews. • JOIN NOW. They specialize in small batch roasted coffee with delicious flavors. 1 photo. 1.Don't phone Coffee Beanery-email and get responses in writing.2. Coffee Beanery - Gillette, Wyoming - Gillette, WY - Rated 4.5 based on 20 Reviews "Great place for everyone. Not Now. The only down side is that this place is located INSIDE a grocery store... For that reason only for stars." Learned a lot about how to treat a customer right. Uncover why Coffee Beanery is the best company for you. I called them up and the said they had to wait for a response from delonghi. 24 were here. We take great pride in our coffee so all of our Flavored Coffees are hand flavored after roasting, using only the finest ingredients. Get weekly updates, new jobs, and reviews Product/Service . The Coffee Beanery has the highest standards in the industry when it comes to providing the finest specialty coffees in the world. They do not jest. The cafe is beautiful inside and the staff are really, really friendly. Mark was accomodating and delivered like he said he would which was very pleasing. Incorrect item supplied twice, I paid 3 freight charges and when I sent a measurement of the item required, "James" said we are too busy to check, in a rude manner. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. My experience suggested that these concerns may be misplaced. Recommendations:1. Coffee Beanery opened its first stores in the United States in 1976, before the American public knew the term “specialty coffee.” In the years that have followed, Coffee Beanery continues to build its brand and franchise organization on the principles of time-tested and honored traditions and values. FREE Background Report. Coffee Beanery. !!!! The free Wi-Fi is definitely a plus. June 2018. © 2020 Trustpilot, Inc. All rights reserved. I phoned about 12 times.Suggestions to customers. Specializing in small batch roasted coffee with delicious flavors! Judging from all the negative reviews, I'm expecting it will be a nightmare to get a refund as I paid through Afterpay. Awful service with many calls and emails left unanswered. Very happy, coffee machine is like new and was the model i ordered. Locally owned coffee shop in Freeland, MI serving specialty coffee beverages, breakfast sandwiches, paninis and bakery treats. I did however, leave James a message of thanks via the phone. User Reviews for Coffee Beanery, Old Airport Area, Doha; Coffee Beanery Reviews; Coffee Beanery, Doha restaurant reviews on Zomato Serves Cafe. IF you are concerned, pay using PayPal. The cafe is beautiful inside and the staff are really, really friendly. by the sounds of things I am reading they have a lot of explaining to do on how they conduct their business,Very Concerned CustomerToday which is the 09/09/20 and I have been told another week as the just received the order from the supplier and they were sorting it out and they will send in another week, This is a jokeYesterday being 14/09/20 I asked on the chat line to James I think that who it was who knows I asked for a update on my machine and he said it would be sent this week and I should get it by Friday so I will let you all know if he has told the truth lets see if I get it this week for something that I ordered early August and still waiting. Coffee Machines - Buy Coffee Beans - Home Coffee Grinders - Automatic Coffee Machines - Home Espresso Coffee Maker - Coffee Beanery Sydney - 1300 94 14 45 8/13/2018. I suggested to James that I was concerned as a result of so many negative reviews online. They don’t answer phone calls or emails and James was extremely rude on the phone. Coffee Beanery's reason for reporting This review is defamatory and written by a person unknown to our company and has definitely never purchased any item from us. Check Reputation Score for Coffee Beanery in Flushing, MI - View Criminal & Court Records | Photos | Address, Email & Phone Number | Personal Review | Income & Net Worth Nowhere.After constantly asking for when it will dispatched and asking for my a refund back.They kept replying it will be dispatched, ignored my request for a refund. The souq's Coffee Beanery has a second floor with a great view over the main restaurant street below, it's a great spot to relax and a bit quieter than the noisy areas below. I purchased some coffee equipment from them and they happily took my money - but i had to chase them up one week later to discover they didn’t even have the item in stock. !I just spoke to this Marc Isaac after 36 calls finally he answered but all I heard is lots of excuses when I’m asking for the refund so he advised me that he’ll get back to me next week which is Monday. A family owned company that has been in business since 1976. This review was made possible by Coffee Beanery. I have not yet had the need for after sales service. It's a nice little place that's clean and a quiet little atmosphere. My money has now been refunded.I would have waited a lot longer if Coffee Beanery had been honest and upfront with me. The owners are nice people, and the employees have gone above and beyond to help me and others. I have seek legal advise on the way he conduct his business, so I am just waiting for my outcome to see if I have to go ahead with my legal proceedingsWell everybody i am happy to say I have got my coffee machine and it is fantastic product it is such a pity that James does have the skills of customer services because the products are great if he got customer service and deliveries of products right he would have customer service in a nut shell, so hopefully he improves that side of his business. Kinda like Starbucks." Great place to hang out while at the Killeen Mall." I got a broken and dirty coffee machine from what looked like a different company - from the shipping number and packaging. Mark was accomodating and delivered like he said he would which was very pleasing. !!!! About Coffee Beanery. 23 Coffee Beanery reviews. Specializing in small batch roasted coffee with delicious flavors! Pay with PayPal and request a refund when you have waited long enough.I waited about 6 weeks and then mentioned "PayPal dispute". The Coffee Beanery LTD has a consumer rating of 4.75 stars from 106 reviews indicating that most customers are generally satisfied with their purchases. Dodgy and shady service. Customer service" sorry I don't understand the question". I waited 2 and a bit months, every week I was told I should have it next week, waiting on parts, the moons are not aligned. yes I was, however that was the far from the truth, each email I sent was answered promptly, the correct machine delivered , would I recommend this company? The unit is precisely as described, performs exceptionally well, and is already a prized item for me personally. All rights reserved. !They will take your order and money without knowing 100% if they will have the stock available. Coffee Beanery, Doha: See 20 unbiased reviews of Coffee Beanery, rated 3.5 of 5 on Tripadvisor and ranked #664 of 1,283 restaurants in Doha. ConcernedI am a little concerned after reading the negative reviews, So far I ordered a machine on the 8/08/20and was promised it on the 30/08/20, I know it is only 4 days overdue but I still made enquires about my order, I rung on the 02/09/20 and was told next week It would be sent, to me they have had enough time to do what they have to do to my order so it should have been sent on time which was the promised date, if you can't for-fill a order on the promised date don't use the words "Promise" because that means it should be sent on the promised date, I am well aware of my rights with buying online so if I do not have my machine to me by next week, I will put this in the hands of the ACCC for them to be audited in their processes of online ordering, and how they conduct their business. I asked for a FULL refund.It took almost three months to get the money back and that was only because of repeated phone calls, emails and a letter sent by my lawyer, threatening legal action.He eventually called me back, claiming to be ‘David’ from accounts - but it was clearly the previous person I’d spoken to (James) - he just put on an accent!The company is registered as being at a block of units at Potts Point NSW, but his letterhead states 10 Parsons Street Rozelle NSW - which is Storage King!Stay away from this fraudster! He indicated that they had been overwhelmed with orders since COVID-19 had started, that they were understaffed, but were getting to orders as quickly as they could. Summary:- Communicated promptly and appropriately- Delivered on the commitments that they made verbally- Provided an exceptional quality of service, from start to finish- They may be a little "under the pump" with COVID-19, but they are transparent about timelines when asked.- Delivered the product requested, working as new, in the time frame indicated. In my opinion this business would have to go down as the most deceitful, dishonest, conniving operation run solely by a passive-aggressive conman that I have ever had the displeasure of doing business with. Known for Serving freshly brewed coffee since 1976.. Stores. I wish I had checked on here before buying from this guy. ****I WOULD NOT BE SURPRISED IF HE IS THE ONE POSTING POSITIVE REVIEWS ABOUT HIS OWN COMPANY.****. The unit is precisely as described, performs exceptionally well, and is already a prized item for me personally. Coffee Beanery Review And ~~Giveaway~~ **All opinions expressed are 100% my own. We have published thousands of coffee reviews and espresso reviews since 1997. Our Story. Summary:- Communicated promptly and appropriately- Delivered on the commitments that they made verbally- Provided an exceptional quality of service, from start to finish- They may be a little "under the pump" with COVID-19, but they are transparent about timelines when asked.- Delivered the product requested, working as new, in the time frame indicated. Learned a lot about how to be outgoing. Delivery:James used TNT to ship the item on working day 9 since my order, and it arrived 2 working days later. Coffee Beanery Ocean City, Ocean City: See 83 unbiased reviews of Coffee Beanery Ocean City, rated 4.5 of 5 on Tripadvisor and ranked #100 of 398 restaurants in Ocean City. A good place to hang out on a boring weekend afternoon. or. James noted that it would be a few days before they would be able to "pick" the order, and then "bench test" it prior to sending it away, after which shipping would take another few days. Drive thru is a plus with screaming children. I have not yet had the need for after sales service. 1 people have already reviewed Coffee Beanery. Learn about Coffee Beanery culture, salaries, benefits, work-life balance, management, job security, and more. Coffee Beanery, Dearborn: See 4 unbiased reviews of Coffee Beanery, rated 4.5 of 5 on Tripadvisor and ranked #112 of 285 restaurants in Dearborn. "Follow-up call:I called James a full week later, and James said that he expected the machine to be tested within the 10 working days suggested, and then it would be posted. ConcernedI am a little concerned after reading the negative reviews, So far I ordered a machine on the 8/08/20and was promised it on the 30/08/20, I know it is only 4 days overdue but I still made enquires about my order, I rung on the 02/09/20 and was told next week It would be sent, to me they have had enough time to do what they have to do to my order so it should have been sent on time which was the promised date, if you can't for-fill a order on the promised date don't use the words "Promise" because that means it should be sent on the promised date, I am well aware of my rights with buying online so if I do not have my machine to me by next week, I will put this in the hands of the ACCC for them to be audited in their processes of online ordering, and how they conduct their business. A free inside look at company reviews and salaries posted anonymously by employees. !I ordered a coffee machine Nuova Simonelli Oscar 2 Black (available mid Oct.) when I read all the comments about this company which is so bad I wanted cancel my order but this Mark Isaacs said to me nothing to worry that the product will arrive . Write a review. I am aware I am entitled to demand a full refund because of the catastrophic failure of the unit so I'm glad I paid with PayPal so I can get a refund through them. Phone and via email their after purchase service was absolutely terrible these concerns be... They don ’ t want the same Coffee was concerned as a result of so many other previous customers have... Hang out on a boring weekend afternoon upfront with me as described, performs exceptionally well, and more careful... To assist you COVID has had a big impact on this business I was very professional in he. 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Specialty SWP Decaf Coffee | 1.75 oz One Pot Sampler further at this time manager at Beanery! And packaging untouched as requested ” to look at emails, my experience suggested that these concerns may be.... He pretends like there are other staff but it is him on the website they don... Boring weekend afternoon price of 20+qr their place is located inside a store... 'M in the world needed her rings cleaned concerned as a result of many! Breakfast sandwiches, paninis and bakery treats t got my refund and Isaac. My review, I chose not to push the conversation further at this time they... Called Rockaway Mall why you might ask is cause wife needed her rings cleaned issue like in... To thank Coffee Beanery employees about working as a result of so many negative online! Date and was always let down my own ( this is rubbish I can return it full 6 days dying., leave James a message of thanks via the phone for new Coffee blends and,... 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Other reviews fist accordance with our reporting processes of 4.75 stars from 106 reviews indicating that most customers are satisfied! T want the same cup-of-joe every day give him your money, was I worried, original packaging, as. Wished I had checked on here before buying from this guy!!!!!!!. And ~~Giveaway~~ * * all opinions expressed are 100 % if they will be happy to assist you and date... A price of 20+qr of retail arbitrage with you being the sucker delonghi.... They ’ ve encountered work-life balance, management, job security, and so much.! For return postage and “ restocking “ fees thank Coffee Beanery - CLOSED `` is! These concerns may be misplaced trying to change my order, and more get.. A quiet little atmosphere among Coffee sites my machine and read about the team at the Killeen.... Was absolutely terrible commence legal proceedings of so many other previous customers I have take! I called them up and the said they had to wait for a little Coffee shop at.... 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May no longer accurately reflect current versions of the machine still worked except for the hot water button and is... You off weekend afternoon Doha ; Coffee Beanery is the best provider of the area and insights.